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Parking Operations Analysis
Chestnut Hill District – Philadelphia
Chestnut Hill is a beautiful and very historic neighborhood shopping district located along Germantown Avenue in Philadelphia Pennsylvania. In 1952 when suburban shopping malls were first emerging in the Philadelphia metro area, the forward thinking merchants of Chestnut Hill pooled their resources and formed the Chestnut Hill Parking Foundation. The Foundation pieced together various real estate parcels owned by individual merchants to pave, maintain and operate surface parking lots for the customers of “The Hill”. The lots had been operating as staffed/attendant lots since the inception of the Foundation in the early 1950s.
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In 2004, the Parking Foundation found itself operating at deficit levels due primarily to the high personnel costs of staffed facilities. Andy Miller served as the project manager for an operational assessment of the entire parking program. Specific tasks included: a review of the management/organizational model of the parking system; a review of staffing levels and parking rates; a technology assessment of various options to change from a staffed attendant system to an automated pay-on-foot system. The result of our analysis was a low-tech solution that replaced a very confusing, inefficient and inequitable parking sticker validation program that was prone to abuse, with a voluntary special assessment program that eliminated the need for expensive PARC equipment.
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